Collecting your information
From time to time, you will be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use services on our website(s). This may happen, for example, when you make a purchase from us, when you apply to be a writer, when you subscribe to a newsletter, when you enter a competition or when you register for personalised services such as your customer control panel. We will also need personal information in order to supply our products and services to you, and sometimes to help us identify you when you contact us. When we collect this information we will take reasonable measures to ensure that it is transmitted to us securely. We will only collect payment information over a secure connection.
If you communicate with us by email over the Internet you should be aware that the nature of the Internet is such that unencrypted communication may not be secure and may pass through several different countries on route to us. Please do not email us with confidential or sensitive information such as your credit card details. We cannot accept responsibility for unauthorised access to your information that is outside our control. We may combine this information with other information that we may hold about you if you are an existing customer, or have made enquiries of us before.
Data Protection Notice
Informing you about products and services
We offer student education related products such as plagiarism software, past papers, marking and proofreading services. By providing us with your contact details, you will be indicating to us your consent to us contacting you by mail, telephone, fax, email, and SMS/MMS to let you know about any goods, services or promotions of our own which may be of interest to you unless you indicate an objection to receiving such messages. As stated in our Data Protection Notice, we will never send you more than four marketing communications per month (in practice, we rarely send out more than one marketing communication per month) and we will always give you the opportunity of opting out of such marketing communications.
We never store customers’ sensitive data – for example, credit or debit card details.
How we collect information about your visits to our websites
What will we do with your personal information?
How to access your personal information
If you believe that any of the data we hold about you is incorrect or being misused or want further information you may contact us at our enquiries email address.
Users aged 16 years and under
If you are 16 or under you must have permission from a parent or guardian before you give us personal information. If we find that we have received information from you without the appropriate consent, we reserve the right to cancel all transactions and services and remove all personal data that you have supplied. You will be able to re-submit the information when you have the required permission.